What Makes Japan an Accessible Destination?
1. Multi-purpose Braille blocks
Japan’s signature yellow Braille blocks, known as tenji, guide people with visual impairments through public spaces. But they also subtly help everyone. Like us, where we were navigating lifts with a pram. The textured lines naturally directed where to stand, leaving space for those exiting.
Tip: Good transport systems design for inclusion. Look for arrows, raised surfaces and bright yellow lines. Accessibility isn’t an add-on; it’s good design.
Image: Street braille blocks.
2. Colours handles for accessibility
On some trains, coloured handles indicate priority seat markers to make this section immediately visible. We came across a simple colour system: lilac for general seating, yellow for accessible seating; communicates consideration without needing translation.
Tip: When boarding trains or buses, look out for colour-coded seating areas. These visual cues are designed to make navigation easier. Bright handles or marked sections (like yellow for accessible seats) can help you identify the right spot quickly, even in busy stations.
Image: train handles.
3. Changing rooms
Japan’s baby and toddler rooms are a masterclass in empathy. Every station we visited had one, each tailored to different age needs: changing units, feeding areas, and toddler spaces. As a parent, I felt seen and supported.
Tip: Look for family or accessible changing rooms when travelling. They’re often designed with multiple needs in mind, offering privacy, comfort, and extra space. Thoughtful environments reduce stress and make caregiving on the go far easier.
Image: Children's changing room.
4. Train-door messages
My favourite example of UX was the humorous door-safety illustration on trains, showing passengers what happens if you try to board too late. Combined with gentle tunes when doors open or close, it turned a mundane safety notice into a delightful and accessible cue, for both sighted and visually impaired users.
Tip: Pay attention to auditory and visual signals.They’re often crafted to help everyone, including those with visual or hearing impairments. A touch of humour or sound can make navigation more intuitive and enjoyable.
Image: Clipart messages.
5. Storage on bullet trains
Japan’s Shinkansen bullet trains, famous for their speed, also shine in spatial design. The overhead luggage racks are slightly angled inward, using gravity to prevent bags from falling. A simple, clever adjustment; both elegant and practical.
Tip: When travelling with mobility aids or extra luggage, seek out trains or services that prioritise clever storage and space. Even small design details, like angled racks or wide aisles. can make your journey safer and smoother.
Image: Interior of bullet train.
6. Fun in the toilets
Japanese smart toilets redefine what comfort and privacy mean. With options to spray, dry, or even play ambient sounds, they turn an ordinary act into a pleasant ritual. It’s thoughtful, sensory, and considerate of shared space.
Tip: Don’t underestimate the value of accessible restrooms. Features like automatic doors, adjustable settings, or privacy sounds can make a huge difference. Turning what’s often a challenge into a comfortable, dignified experience.
Image: Japanese toilet.
7. Raised Water Sprinklers
During a hot 33 °C day at Symbol Promenade Park, gentle water sprinklers offered relief while doubling as playful, aesthetic installations. Surrounded by flowers and the life-size Unicorn Gundam statue, the park balanced practicality with visual delight.
Tip: Seek out inclusive public spaces that blend comfort with joy. Parks designed for all ages and abilities often include sensory-friendly features, like gentle misting, shaded seating, or tactile pathways, that make rest and recreation more welcoming for everyone.
Image: Unicorn Gundam statue.
Bringing it all together
Japan proved that great UX isn’t just digital. It's environmental, emotional, and human. Every thoughtful touchpoint, from tactile pavements to gentle train chimes, reflects empathy in action.
Each design choice quietly says: “We thought about you.”
That mindset is what elevates everyday design into an experience of care.